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Maenda MediaHosting since 2003

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Enterprise SLA

Enterprise VPS with SLA Guarantee

99.9% uptime target, dedicated CPU cores, RAID 10 storage and managed services. For business-critical applications where downtime is not acceptable.
99.9% Uptime SLA
Dedicated CPU Cores
RAID 10 NVMe Storage
Managed Services Included
View PackagesCompare with Standard VPS
Managed VPS
Enterprise SLA
Online
Automatic Updates
24/7 Monitoring
Security
Daily Backups
99.9%
Uptime SLA
24/7
Storage Redundancy
1–24 uur
Response Time
Expert
Support
Managed Services

What Is Managed VPS?

With Managed VPS we take over full management. You get a powerful server, without the technical headaches.

  • Automatic Updates

    OS updates, security patches and software updates are installed automatically. Always up to date, without downtime.

  • 24/7 Monitoring

    Proactive monitoring of your server. We spot issues before they have impact and step in right away.

  • Security

    Firewall configuration, hardening, malware scanning and intrusion detection. Your server is maximally protected.

Comparison

Managed VPS vs Unmanaged VPS

What's the difference? With an unmanaged VPS you manage everything yourself. With Managed VPS we do it for you.

Unmanaged VPS
Manage everything yourself
Managed VPS
We handle everything
Server ManagementManage yourselfWe manage
Updates & PatchesUpdate yourselfAutomatic
SecurityConfigure yourselfBy experts
SupportBasic support
Maintenance schedule

What we do automatically for you

No surprises, no manual work — a transparent management rhythm so you know what happens when.

02:00

Daily backup

Full snapshot kept off-site, 14-day retention

Continuous

Monitoring & alerts

CPU, RAM, disk and services watched 24/7. Push alert on anomalies

Wed 03:00

Security patches

OS and kernel updates weekly during the maintenance window

On incident

Response time

Engineer within 2 working hours (L Managed) or 1 hour 24/7 (XL Managed)

Monthly

Performance report

Written report: uptime, response times, resource usage, recommendations

You focus on your application — we keep the infrastructure running

Enterprise Grade

Maximum Uptime

Contractual uptime target with automatic compensation.

Guaranteed
SLA Guarantee

99.9% Contractual Uptime target

An SLA is a contractual guarantee. With standard VPS 99.9% is a target, with VPS with SLA this is a contractual guarantee with automatic compensation if we don't meet it.

  • Contractually fixed
  • Automatic compensation
  • Transparent uptime monitoring
Beheerder controleert een serverrack met patchkabels, terwijl een laptop de monitoring toont van servers, switches, firewalls en access points
Enterprise Guarantees

For Business-Critical Applications

VPS with SLA is designed for applications where downtime is not acceptable. E-commerce, SaaS platforms, financial systems - we make sure it runs.

  • Fully Managed
  • Automatic Updates
  • 24/7 Monitoring
  • 24/7 Priority Support
Enterprise Packages

VPS with SLA Packages

Managed services and SLA guarantee included as standard. All packages with dedicated CPU cores and RAID 10 storage.

Managed services included
99.9% SLA guarantee
Expert support per your SLA
Daily backups
Enterprise Support

Multiple Support Channels

Reach us through whichever channel suits you. Pingel answers basic questions outside office hours too.

  • Priority ticket

    1 uur

    Reports from your dashboard go to the top of the pile

  • Live Chat

    Pingel altijd

    An immediate answer from Pingel, with a handover to an engineer on working days

  • Email Support

    2 uur

VPS with SLA FAQ

What does 99.9% uptime SLA mean?
An SLA is a contractual guarantee. 99.9% uptime means maximum 4.38 hours downtime per year. If we don't meet this guarantee, you automatically receive compensation. This only applies to downtime caused by us.
What is the difference with standard VPS?
Standard VPS has 99.9% uptime target (no guarantee), shared CPU cores, regular storage and basic support. VPS with SLA has contractual 99.9% guarantee, 100% dedicated CPU, RAID 10 storage and priority support with managed services.
What is included?
Our Managed VPS covers: OS installation and updates, security patches, firewall configuration, 24/7 monitoring with alerts, daily backups (7–30 days retention), malware scanning, performance tuning and priority support.
M

Ready for Enterprise?

Discuss your requirements with our experts and discover which package suits you.

Uptime SLA99.9%

  • Daily Backups

    Automatic daily backups with 7-30 days retention. Your data is always safe and recoverable.

    • Priority, from 1 hour response time
    Unmanaged VPS
    Manage everything yourself
    Server Management
    Manage yourself
    Updates & Patches
    Update yourself
    Security
    Configure yourself
    Support
    Basic support
    Managed VPS
    We handle everything
    Server Management
    We manage
    Updates & Patches
    Automatic
    Security
    By experts
    Support
    Priority, from 1 hour response time

    What does the difference cost?

    The same hardware, with or without management

    ConfigurationSelf-managedManaged by usManagement fee
    Turbo
    4 vCPU · 8 GB · 120 GB
    		€29.95€49.90+€19.95
    Titan
    8 vCPU · 16 GB · 240 GB
    		€59.95€109.90+€49.95
    Kolos
    16 vCPU · 32 GB · 480 GB
    		€119.95€219.90+€99.95
    The management fee covers backups, monitoring, security updates, OS patches and SLA response.

    Comprehensive technical assistance

    Do I still have access to my server?
    Absolutely. You have full root access to your server. We manage the infrastructure and security, but you keep complete control over your applications and data.
    Are backups included?
    Yes, daily automatic backups are included as standard with 7-30 days retention depending on your package. Backups are stored at a separate location.
    Is there an uptime target as well?
    Yes. On top of full management you get a 99.9% uptime SLA. If uptime falls below that through our fault, you are compensated automatically. That combines hands-off management with certainty.
    View Enterprise packages
    View Enterprise packages
    View Packages
    View Standard VPS