Contact
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Send your question via the form, email the right department directly, or start a chat. We answer email on weekdays.
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Ticket
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Questions
Quick Answers
How fast will I get a response?
Via chat we often reply within minutes when someone's available. Email and tickets get answered on weekdays, usually within a few hours.
When can I reach you?
On weekdays via email, chat and the ticket system in your dashboard. Outside office hours our AI assistant Pingel handles basic questions instantly; more complex ones land with us the next working day.
What languages do you support?
We help you in Dutch, English or German — via chat and email.
I'm already a customer, what's the best way to contact you?
As an existing customer, it's best to log in to your dashboard and create a support ticket. This way we have direct access to your account details and can help you faster.
Prefer to look it up first?
Our knowledge base has step-by-step guides, covering your VPS, SSH keys and the stream monitor among other things.
